Trainmail Support
Need help with your mailbox, account access, or security? Open a support request and include only the details needed to investigate. Never send us your password or two-factor authentication codes.
-
Trainmail Support
Account Blocked
If your account has been blocked, please do not panic. In most cases, access can only be restored by contacting our support team. First, make sure that your account is actually blocked and not temporarily restricted due to a security or verification check. You may be unable to log in, see a notification about the suspension, or receive an email explaining the restriction.
After submitting your request, please wait for a response from our support team. Processing times may vary depending on the number of requests. Avoid sending multiple messages regarding the same issue, as this may delay the review process. If additional information or verification is required, our support team will contact you with further instructions. Once the review is completed, you will be informed about the status of your account and the next steps, if any.